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Read the following… (Class 12 Business Studies 2026, Q5)

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Business StudiesCBSE Class 12 · Board exam 2026, set 66/1/1 · 1 mark · Assertion-reason

CBSE Class 12 Business Studies 2026: question 5

Set in the CBSE Class 12 board exam of 2026, paper 66/1/1, section A, question 5, for 1 mark. Try it first; the hints and our step-by-step solution are below.

Q5 · 1 mark · Assertion-reasonCompetency-basedConsumer Protection

Read the following statements – Assertion (A) and Reason (R) :

Assertion (A) : Many enlightened business firms have set up their own consumer service and grievance cells.

Reason (R) : The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or service.

Choose the correct alternative from the alternatives given below :

  1. (A)Both Assertion (A) and Reason (R) are false.
  2. (B)Assertion (A) is false and Reason (R) is true.
  3. (C)Both Assertion (A) and Reason (R) are true, but Reason (R) is not the correct explanation of Assertion (A).
  4. (D)Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).

Source: official question paper from cbse.gov.in (PDF). See it in the full 2026 board paper, set 66/1/1.

Hints

Open one hint at a time and try again before the next.

Hint 1

Why would a business create a grievance cell?

Hint 2

Link the cell to a consumer right.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. Assertion: True. Many responsible firms have their own consumer service and grievance cells.

    Reason: True. Consumers have the right to be heard, i.e. to file a complaint and be heard when dissatisfied.

  2. Firms set up grievance cells precisely so that consumers can be heard, so R explains A. Option (D).

    1 mark

Answer: (D) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct explanation of Assertion (A).

Where the marks are

  • Truth of A and R and the link between them (1 mark)

Revise the chapter

Practise this chapterBoard-style questions from Consumer Protection, one at a time, marked against the answer key and marking points.Back to the full paper2026 board paper, set 66/1/1: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.