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Mr. Akshay, a… (Class 12 Business Studies SQP 2023-24, Q27)

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Business StudiesCBSE Class 12 · Sample paper, session 2023-24 · 4 marks · Case-based

CBSE Class 12 Business Studies sample paper 2023-24: question 27

From the official CBSE sample question paper for 2023-24, section C, question 27, for 4 marks. Try it first; the hints and our step-by-step solution are below.

Q27 · 4 marks · Case-basedCompetency-basedConsumer Protection

Mr. Akshay, a 20 year old college student purchased a book online from XYZ Pvt Ltd and when it was delivered, he noticed that there was no MRP mentioned on it. He browsed the internet and found that the book was sold at different prices in different places. He filed a case in District forum against the publisher. The court held in favour of Akshay and awarded a compensation of ₹10,000.

  1. a)

    Identify and state the consumer right violated in the above case.

    2 marks
  2. b)

    Name and explain the right exercised by Mr. Akshay.

    2 marks

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2023-24.

Hints

Open one hint at a time and try again before the next.

Hint 1

What information was missing from the book?

Hint 2

What did Akshay do about it, and what did he get?

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. a) Right to be informed was violated: the book did not show its MRP.

    1 mark

  2. Every consumer has the right to complete information about the product, including ingredients, date of manufacture, price, quantity and directions for use.

    1 mark

  3. b) Right to seek redressal was exercised: Akshay filed a complaint (under the Consumer Protection Act, 2019 this is the District Commission) and got compensation.

    1 mark

  4. It is the right to get relief when a product or service falls short of expectations: replacement, removal of defect, compensation, etc.

    1 mark

Answer: a) Right to be informed (violated). b) Right to seek redressal (exercised).

Where the marks are

  • Each right: identification (1) + explanation (1)

Revise the chapter

Practise this chapterBoard-style questions from Consumer Protection, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2023-24: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.