Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You request the refund within 7 days of your payment date
• Your account has not downloaded more than 3 files since purchase
• It is your first purchase (subsequent renewals are non-refundable unless there is a technical issue)

2. How to Request a Refund

Email us at support@questionbuddy.in with:

• Your registered email address
• Your Razorpay Order ID (found in your payment confirmation email)
• Reason for refund (optional but helpful)

We will process your refund within 2 business days. Razorpay typically credits refunds to your original payment method within 5–7 business days after we initiate the refund.

3. Non-Refundable Situations

• Requests made after 7 days of purchase
• If more than 3 files have been downloaded
• Annual plan renewals (we will send a reminder 7 days before renewal)
• School/B2B licensing plans (governed by separate contract terms)

4. Technical Issues

If you experience a technical problem that prevents you from accessing content you paid for, contact us immediately. We will either fix the issue within 24 hours or issue a full refund regardless of the 7-day window.

5. Contact

Refund queries: support@questionbuddy.in

Response time: within 24 hours on working days (Mon–Sat, 9am–6pm IST)