CBSE Class 12 Business Studies sample paper 2025-26: question 34(B)
From the official CBSE sample question paper for 2025-26, section D, question 34(B), for 6 marks. Try it first; the hints and our step-by-step solution are below.
Q34(B) · 6 marks · Long answerConsumer Protection
State the rights available under Consumer Protection Act, 2019 for the protection and promotion of interest of consumers.
Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2025-26.
Hints
Open one hint at a time and try again before the next.
Hint 1
There are six rights; list them before explaining.
Hint 2
Two of them begin "Right to be ...".
Step-by-step solution
Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.
- 1 mark
Right to safety: To be protected against goods and services hazardous to life and health (e.g. buy ISI-marked appliances).
- 1 mark
Right to be informed: To have complete information about the product: ingredients, date of manufacture, price, quantity, directions for use.
- 1 mark
Right to choose: To choose freely from a variety of products at competitive prices.
- 1 mark
Right to be heard: To file a complaint and be heard in case of dissatisfaction.
- 1 mark
Right to seek redressal: To get relief such as replacement, removal of defect or compensation when a product or service falls short.
- 1 mark
Right to consumer education: To acquire knowledge and be a well-informed consumer throughout life.
Answer: The six rights: safety, to be informed, to choose, to be heard, to seek redressal and to consumer education.
Where the marks are
- Six rights: 1 mark each
Revise the chapter
- Chapter: Consumer Protection (notes, formulas, where marks are lost and every past question)
- Topic: Consumer Rights and Responsibilities
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