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Rama purchased… (Class 12 Business Studies SQP 2026-27, Q18)

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Business StudiesCBSE Class 12 · Sample paper, session 2026-27 · 1 mark · MCQ

CBSE Class 12 Business Studies sample paper 2026-27: question 18

From the official CBSE sample question paper for 2026-27, section A, question 18, for 1 mark. Try it first; the hints and our step-by-step solution are below.

Q18 · 1 mark · MCQCompetency-basedConsumer Protection

Rama purchased a breakfast cereal "Healthme", which her friend Sapna had recommended. Sapna told her that consuming the cereal for breakfast had helped her in losing 5 kgs in 6 months. Rama had also seen the advertisement for the cereal which suggested weight loss and fitness. Rama did not lose any weight even after one year. She approached the helpline of the company to file a complaint. The employee on the helpline asked her to read the general instructions on the package, which said that the "results may vary". Rama realised that she had not read the information written on the tag attached to the product before buying it. Which consumer right did Rama exercise and which consumer responsibility had she ignored?

  1. (A)Right to be heard, Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
  2. (B)Right to be assured, Be aware about various goods and services available in the market so that an intelligent and wise choice can be made.
  3. (C)Right to be assured, Buy only standardised goods as they provide quality assurance
  4. (D)Right to be heard, File a complaint in an appropriate consumer forum in case of a shortcoming in the quality of goods purchased or services availed.

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2026-27.

Hints

Open one hint at a time and try again before the next.

Hint 1

What right does filing a complaint use?

Hint 2

What information did she miss on the package?

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. By approaching the company's helpline with a complaint, Rama exercised her right to be heard.

  2. She had not read the label, which said "results may vary", so she ignored the responsibility to read labels carefully. Option (A).

    1 mark

Answer: (A) Right to be heard, Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.

Where the marks are

  • Complaint = right to be heard; label not read (1 mark)

Revise the chapter

Practise this chapterBoard-style questions from Consumer Protection, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2026-27: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.