CBSE Class 12 Business Studies 2026: question 34(b)
Set in the CBSE Class 12 board exam of 2026, paper 66/1/1, section D, question 34(b), for 6 marks. Try it first; the hints and our step-by-step solution are below.
Q34(b) · 6 marks · Long answerMarketing
Explain the following components of physical distribution :
(i) Order processing
(ii) Warehousing
(iii) Inventory control
Source: official question paper from cbse.gov.in (PDF). See it in the full 2026 board paper, set 66/1/1.
Hints
Open one hint at a time and try again before the next.
Hint 1
Orders flow opposite to goods.
Hint 2
Higher stock = better service but higher cost.
Step-by-step solution
Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.
- 2 marks
(i) Order processing: Orders flow from customers to manufacturers; accurate and speedy processing prevents late or wrong deliveries and customer dissatisfaction.
- 2 marks
(ii) Warehousing: Storing and assorting goods to create time utility, needed because production and consumption happen at different times.
- 2 marks
(iii) Inventory control: Deciding the level of inventory, balancing customer service against carrying cost, based on a correct estimate of demand.
Answer: Order processing: accurate, speedy handling of orders; warehousing: storage creating time utility; inventory control: balancing service and cost.
Where the marks are
- Each component explained, 2 marks
Revise the chapter
- Chapter: Marketing (notes, formulas, where marks are lost and every past question)
- Topic: Physical Distribution
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