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After completi… (Class 12 Business Studies SQP 2026-27, Q22)

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Business StudiesCBSE Class 12 · Sample paper, session 2026-27 · 3 marks · Short answer

CBSE Class 12 Business Studies sample paper 2026-27: question 22

From the official CBSE sample question paper for 2026-27, section A, question 22, for 3 marks. Try it first; the hints and our step-by-step solution are below.

Q22 · 3 marks · Short answerCompetency-basedDirecting

After completing a diploma in sales and marketing, Supreet joined as a tele sales representative in a French Insurance Company in Paris. Although he was fluent in English language and a friendly, knowledgeable person, he was unable to meet the sales target. Mr. Pierre, his supervisor, called a meeting to discuss the reason for his under performance. Mr. Pierre came to know that Supreet had only done a basic course in French language and therefore, due to lack of proficiency in the French language he made mistakes while communicating with French clients.

  1. a)

    Name the barrier of communication due to which Supreet was unable to meet the target.

    1 mark
  2. b)

    Apart from the barrier identified in part a) briefly explain any two barriers of communication from the same group.

    2 marks

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2026-27.

Hints

Open one hint at a time and try again before the next.

Hint 1

His problem was with words and language.

Hint 2

Faulty translation belongs to the semantic group.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. a) The barrier is faulty translation, a semantic barrier: Supreet's weak French led to mistakes when he translated and conveyed messages to French clients.

    1 mark

  2. b) Badly expressed message: The intended meaning is not conveyed because of inadequate vocabulary, wrong words or omitted words.

    1 mark

  3. Technical jargon: Specialists use technical terms that listeners outside the field do not understand. (Also: symbols with different meanings, unclarified assumptions, body language and gesture decoding.)

    1 mark

Answer: a) Faulty translation. b) Any two other semantic barriers, e.g. badly expressed message and technical jargon.

Where the marks are

  • a) Naming the barrier (1)
  • b) Two semantic barriers: ½ heading + ½ explanation each

Revise the chapter

Practise this chapterBoard-style questions from Directing, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2026-27: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.