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A ₹2 lakh… (Class 12 Business Studies SQP 2026-27, Q13)

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Business StudiesCBSE Class 12 · Sample paper, session 2026-27 · 1 mark · MCQ

CBSE Class 12 Business Studies sample paper 2026-27: question 13

From the official CBSE sample question paper for 2026-27, section A, question 13, for 1 mark. Try it first; the hints and our step-by-step solution are below.

Q13 · 1 mark · MCQCompetency-basedConsumer Protection

A ₹2 lakh fine has been imposed on an online pharmacy Medisimple for automatically renewing a three-month membership subscription of the customers for ₹99 without obtaining explicit user consent. The order passed by the Concerned Authority stated that the promotion design used by the pharmacy amounted to an unfair trade practice called "basket sneaking", and directed the company to refund consumers who had not consented to the renewal. Where can the appeal be filed in case any of the parties is not satisfied with the order, on the grounds of facts or rules of Consumer Protection Act,2021?

  1. (A)District Commission
  2. (B)State Commission
  3. (C)National Commission
  4. (D)Supreme Court

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2026-27.

Hints

Open one hint at a time and try again before the next.

Hint 1

Which tier hears appeals from the District Commission?

Hint 2

Appeals move one level up the three-tier machinery.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. The amount involved (a ₹2 lakh fine and refunds of ₹99 subscriptions) is far below ₹50 lakh, so under the pecuniary limits notified in 2021 the matter lies with the District Commission, the first tier of the redressal machinery.

  2. An appeal against an order of the District Commission lies with the State Commission (the Act in force is the Consumer Protection Act, 2019). Option (B).

    1 mark

Answer: (B) State Commission

Where the marks are

  • Appeal against a District Commission order goes to the State Commission (1 mark)

Revise the chapter

Practise this chapterBoard-style questions from Consumer Protection, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2026-27: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.