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The Consumers… (Class 12 Business Studies SQP 2026-27, Q11)

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Business StudiesCBSE Class 12 · Sample paper, session 2026-27 · 1 mark · MCQ

CBSE Class 12 Business Studies sample paper 2026-27: question 11

From the official CBSE sample question paper for 2026-27, section A, question 11, for 1 mark. Try it first; the hints and our step-by-step solution are below.

Q11 · 1 mark · MCQCompetency-basedConsumer Protection

The Consumers Affairs Minister met with the representatives from various E-Commerce firms on the subject of "dark patterns", warning them that app designs that are intended to deceive and nudge users to spend more or compromise their privacy are considered unfair trade practices. Which authority under the Consumer Protection Act, 2019 would regulate matters relating to violation of rights of consumers, unfair trade practices and take necessary action?

  1. (A)Central Consumer Protection Authority
  2. (B)Non-Governmental Organisations
  3. (C)Supreme Court
  4. (D)Consumer affairs Ministry

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2026-27.

Hints

Open one hint at a time and try again before the next.

Hint 1

Which body was newly created by the 2019 Act?

Hint 2

NGOs and ministries cannot enforce the Act themselves.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. The Consumer Protection Act, 2019 set up the Central Consumer Protection Authority (CCPA).

  2. The CCPA regulates matters relating to violation of consumer rights, unfair trade practices and false or misleading advertisements, and can take action against them. Option (A).

    1 mark

Answer: (A) Central Consumer Protection Authority

Where the marks are

  • CCPA regulates unfair trade practices (1 mark)

Revise the chapter

Practise this chapterBoard-style questions from Consumer Protection, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2026-27: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.