CBSE Class 12 Business Studies sample paper 2024-25: question 30
From the official CBSE sample question paper for 2024-25, section C, question 30, for 4 marks. Try it first; the hints and our step-by-step solution are below.
Q30 · 4 marks · Long answerMarketing
Give any four points of difference between advertising and personal selling.
Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2024-25.
Hints
Open one hint at a time and try again before the next.
Hint 1
Compare face-to-face vs mass media.
Hint 2
Which one can change its message for each buyer?
Step-by-step solution
Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.
- 1 mark
Form: Advertising is an impersonal form of communication; personal selling is personal, face-to-face.
- 1 mark
Flexibility: Advertising sends a standardised, inflexible message; personal selling adjusts the talk to each customer.
- 1 mark
Reach: Advertising reaches masses quickly; personal selling reaches only a few people because of time and cost.
- 1 mark
Feedback: Advertising lacks direct feedback; personal selling gives direct and immediate feedback. (Also: cost per person, time to cover the market, media used, stage of buying, type of buyer.)
Answer: Advertising is impersonal, standardised and mass-reaching with no direct feedback; personal selling is personal, flexible, limited in reach and gives immediate feedback.
Where the marks are
- Any four differences: 1 mark each
Revise the chapter
- Chapter: Marketing (notes, formulas, where marks are lost and every past question)
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