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Leena has… (Class 12 Business Studies SQP 2024-25, Q33)

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Business StudiesCBSE Class 12 · Sample paper, session 2024-25 · 6 marks · Long answer

CBSE Class 12 Business Studies sample paper 2024-25: question 33

From the official CBSE sample question paper for 2024-25, section D, question 33, for 6 marks. Try it first; the hints and our step-by-step solution are below.

Q33 · 6 marks · Long answerCompetency-basedPrinciples of Management

Leena has been appointed as the Operations Manager in a small trading company dealing in garments, with growing online sales. The company has recently rented space in a warehouse to store garments and mail out orders. In order to take over the responsibilities of order fulfilment, Leena promotes an associate, Kushagra to the post of Inventory and Order fulfilment Supervisor. Kushagra has been given the task to assess whether it is best to process orders as they come in or let them accumulate and then to process them in batches. He concludes that accumulating and then processing them in batches is the best way of fulfilling orders, in order to minimise cost and maximise customer satisfaction.
Through several readings Leena finds that the standard time taken from the placement of order to the delivery of garments for a batch of 100 pieces is 72 hours. This helped her to determine the labour cost.
On the basis of the understanding of concepts of scientific management, identify and explain the techniques used by Leena and Kushagra to improve the performance of the employees.

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2024-25.

Hints

Open one hint at a time and try again before the next.

Hint 1

Finding the best way to process orders is which technique?

Hint 2

Several readings to fix a standard time is which technique?

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. Method study (used by Kushagra):

    ½ mark

  2. It aims to find the one best way of doing a job, covering every activity from procurement to delivery, so as to minimise cost and maximise quality and customer satisfaction. Kushagra compared processing orders as they come with processing them in batches and chose batches as the best way.

    2½ marks

  3. Time study (used by Leena):

    ½ mark

  4. It fixes the standard time for a well-defined job by taking several readings; it is used to decide the number of workers, frame incentive schemes and determine labour cost. Leena fixed 72 hours per batch of 100 pieces and used it to determine labour cost.

    2½ marks

Answer: Kushagra used method study and Leena used time study.

Where the marks are

  • Each technique: ½ identification + 2½ explanation

Revise the chapter

Practise this chapterBoard-style questions from Principles of Management, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2024-25: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.