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When Bhaanupri… (Class 12 Business Studies SQP 2024-25, Q27)

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Business StudiesCBSE Class 12 · Sample paper, session 2024-25 · 4 marks · Case-based

CBSE Class 12 Business Studies sample paper 2024-25: question 27

From the official CBSE sample question paper for 2024-25, section C, question 27, for 4 marks. Try it first; the hints and our step-by-step solution are below.

Q27 · 4 marks · Case-basedCompetency-basedDirecting

When Bhaanupriya joined as technical head of Logic Lotus Innovators, she was keen on increasing the productivity and profitability of the company. However, she observed that the employees were demotivated as no attention was given to their work. Also, the workers were given little freedom to make decisions.
Bhaanupriya decided to stimulate the employees by giving each worker T-shirts with their name on it. She also decided to include workers in work committees. This helped in improving the performance of the workers.

  1. (I)

    On the basis of the understanding of Maslow's Need Hierarchy Theory of motivation, identify the human need that Bhaanupriya has recognised in order to make the subordinates act towards achievement of organisational goals.

    1 mark
  2. (II)

    Identify and explain two incentives that have been provided by Bhanupriya to improve the performance of the employees.

    3 marks

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2024-25.

Hints

Open one hint at a time and try again before the next.

Hint 1

Attention and freedom to decide satisfy which level of Maslow's hierarchy?

Hint 2

Name-printed T-shirts and work committees are non-financial incentives.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. (I) Esteem needs (self-respect, recognition, status and autonomy): the employees felt ignored and had little freedom to decide.

    1 mark

  2. (II) Employee recognition programme: Recognition is acknowledgement with a show of appreciation; T-shirts with each worker's name recognise them, motivating them to perform better.

    1½ marks

  3. Employee participation: Involving workers in decisions on issues related to them, e.g. through work committees, joint management committees and canteen committees.

    1½ marks

Answer: (I) Esteem needs. (II) Employee recognition programmes and employee participation (non-financial incentives).

Where the marks are

  • (I) Identification (1)
  • (II) Each incentive: ½ identification + 1 explanation

Revise the chapter

Practise this chapterBoard-style questions from Directing, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2024-25: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.