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‘DF Telecom Ltd.’… (Class 12 Business Studies 2026, Q23)

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Business StudiesCBSE Class 12 · Board exam 2026, set 66/5/1 · 3 marks · Short answer

CBSE Class 12 Business Studies 2026: question 23

Set in the CBSE Class 12 board exam of 2026, paper 66/5/1, section B, question 23, for 3 marks. Try it first; the hints and our step-by-step solution are below.

Q23 · 3 marks · Short answerCompetency-basedControlling

‘DF Telecom Ltd.’, which produces a range of mobile phones for the Indian market, set a target to produce 30,000 units of mobile phones in the month of December 2025. This was the benchmark against which actual performance would be measured. At the end of the month, it was found that only 27,000 units were produced.

Concerned with the shortfall, the General Manager asked the Production Manager to find out and resolve the problem.

State the steps related to the process of one of the functions of management which the Production Manager has to take to find out and resolve the problem.

Source: official question paper from cbse.gov.in (PDF). See it in the full 2026 board paper, set 66/5/1.

Hints

Open one hint at a time and try again before the next.

Hint 1

The standard and the actual output are already known.

Hint 2

Find the cause, then fix it.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. The function is controlling. Standards (30,000 units) are set and performance (27,000 units) has been measured and compared, so the remaining steps are:

  2. Analysing deviations: Find the acceptable range of deviation (management by exception), attend urgently to key areas (critical point control), and analyse the causes of the 3,000-unit shortfall.

    1½ marks

  3. Taking corrective action: If the deviation is beyond the acceptable range in an important area, take action to remove its causes so it does not recur and the standard is met.

    1½ marks

Answer: Controlling: analysing deviations and taking corrective action.

Where the marks are

  • Each step: 1½ marks (½ each if only listed)

Revise the chapter

  • Chapter: Controlling (notes, formulas, where marks are lost and every past question)
Practise this chapterBoard-style questions from Controlling, one at a time, marked against the answer key and marking points.Back to the full paper2026 board paper, set 66/5/1: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.