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State any… (Class 12 Business Studies SQP 2025-26, Q34A)

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Business StudiesCBSE Class 12 · Sample paper, session 2025-26 · 6 marks · Long answer

CBSE Class 12 Business Studies sample paper 2025-26: question 34(A)

From the official CBSE sample question paper for 2025-26, section D, question 34(A), for 6 marks. Try it first; the hints and our step-by-step solution are below.

Q34(A) · 6 marks · Long answerConsumer Protection

State any six reliefs available to a consumer under Consumer Protection Act, 2019.

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2025-26.

Hints

Open one hint at a time and try again before the next.

Hint 1

Think of what a consumer with a defective product would want.

Hint 2

Remember the reliefs aimed at the trader's future conduct too.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. Remove the defect: Remove the defect in goods or the deficiency in service.

    1 mark

  2. Replace the product: Replace the defective product with a new, defect-free one.

    1 mark

  3. Refund the price: Refund the price paid for the product or the charges paid for the service.

    1 mark

  4. Pay compensation: Pay reasonable compensation for loss or injury caused by the negligence of the opposite party.

    1 mark

  5. Pay punitive damages: Pay punitive damages in appropriate circumstances.

    1 mark

  6. Discontinue unfair trade practice: Stop the unfair or restrictive trade practice and not repeat it. (Also: withdraw or stop making hazardous goods, corrective advertisement, pay costs, contribution to the Consumer Welfare Fund.)

    1 mark

Answer: Reliefs include removal of defect, replacement, refund, compensation, punitive damages and discontinuing unfair trade practices.

Where the marks are

  • Any six reliefs: 1 mark each

Revise the chapter

Practise this chapterBoard-style questions from Consumer Protection, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2025-26: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.