CBSE Class 12 Business Studies sample paper 2023-24: question 8
From the official CBSE sample question paper for 2023-24, section A, question 8, for 1 mark. Try it first; the hints and our step-by-step solution are below.
Q8 · 1 mark · MCQCompetency-basedControlling
IND Dyechem Ltd. is a chemical manufacturing company producing dyes and pigments both for domestic and international market. It has enjoyed a considerable market share but lately, it has been facing problems in terms of target sales and customer satisfaction. This is due to the reason that new entrants have emerged with better technology and competitive pricing. The Chairman of the company addressed this issue in the departmental meeting. The production head, Mr. Kamble, advised the Chairman to revamp the system and take immediate necessary actions to rectify the problem so that sales are achieved as per the plans.
Identify the relevant function of management being discussed here.
- (A)Organising
- (B)Staffing
- (C)Controlling
- (D)Planning
Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2023-24.
Hints
Open one hint at a time and try again before the next.
Hint 1
What is being compared: actual results with what?
Hint 2
Rectifying the problem is which step of a management function?
Step-by-step solution
Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.
Sales and customer satisfaction are below target; the production head advises immediate action to rectify the problem so that sales are achieved as per the plans.
- 1 mark
Comparing performance with plans and taking corrective action is controlling. Option (C).
Answer: (C) Controlling
Where the marks are
- Corrective action against plans (1 mark)
Revise the chapter
- Chapter: Controlling (notes, formulas, where marks are lost and every past question)
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