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State any three… (Class 12 Business Studies 2026, Q23a)

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Business StudiesCBSE Class 12 · Board exam 2026, set 66/1/1 · 3 marks · Short answer

CBSE Class 12 Business Studies 2026: question 23(a)

Set in the CBSE Class 12 board exam of 2026, paper 66/1/1, section B, question 23(a), for 3 marks. Try it first; the hints and our step-by-step solution are below.

Q23(a) · 3 marks · Short answerDirecting

State any three measures to improve communication effectiveness.

Source: official question paper from cbse.gov.in (PDF). See it in the full 2026 board paper, set 66/1/1.

Hints

Open one hint at a time and try again before the next.

Hint 1

Think of the sender, the message and the receiver.

Hint 2

Feedback closes the loop.

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. Clarify ideas before communicating: The message should be studied and stated clearly so that subordinates understand it.

    1 mark

  2. Communicate according to the needs of the receiver: Adjust the message to the education and understanding of subordinates.

    1 mark

  3. Ensure proper feedback: Ask questions to check the message has been understood. (Also: consult others, mind language and tone, convey things of value, communicate for present and future, follow up, be a good listener.)

    1 mark

Answer: Any three: clarify ideas, communicate to the receiver's needs, ensure feedback, consult others, mind language and tone, follow up, be a good listener.

Where the marks are

  • Any three measures, 1 each (½ each if only listed)

Revise the chapter

  • Chapter: Directing (notes, formulas, where marks are lost and every past question)
Practise this chapterBoard-style questions from Directing, one at a time, marked against the answer key and marking points.Back to the full paper2026 board paper, set 66/1/1: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.