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Resolutions… (Class 12 Business Studies SQP 2023-24, Q23)

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Business StudiesCBSE Class 12 · Sample paper, session 2023-24 · 3 marks · Short answer

CBSE Class 12 Business Studies sample paper 2023-24: question 23

From the official CBSE sample question paper for 2023-24, section B, question 23, for 3 marks. Try it first; the hints and our step-by-step solution are below.

Q23 · 3 marks · Short answerCompetency-basedStaffing

Resolutions Pvt. Ltd. is a publishing company. Its book on Business Studies for class XII is in great demand. As a result, the employees in the marketing department are always racing against time as they have to work overtime and on holidays as well to cater to the demand. The work stress has led to dissatisfaction among the employees of the marketing department.
1. Name and explain the step of staffing process which has not been performed properly.
2. Also, explain the immediate next step in the process of staffing.

Source: official sample paper from cbseacademic.nic.in (PDF). See it in the full Sample paper 2023-24.

Hints

Open one hint at a time and try again before the next.

Hint 1

Too much work for too few people points to which step?

Hint 2

After estimating the need, what do you do?

Step-by-step solution

Each step shows the marks it earns, as an examiner would award them. Checked by an independent re-solve from the question paper.

  1. 1. Estimating manpower requirements was not done properly: the marketing staff are overworked, working overtime and on holidays.

    1 mark

  2. It requires workload analysis (number and type of people needed for the work) and workforce analysis (number and type available); here the workload exceeded the workforce.

    1 mark

  3. 2. Next step: recruitment, the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.

    1 mark

Answer: 1. Estimating manpower requirements. 2. The next step is recruitment.

Where the marks are

  • Identification (1) + explanation (1)
  • Next step explained (1)

Revise the chapter

  • Chapter: Staffing (notes, formulas, where marks are lost and every past question)
Practise this chapterBoard-style questions from Staffing, one at a time, marked against the answer key and marking points.Back to the full paperSample paper 2023-24: every question, by section.

The question is transcribed from the official paper; figures are described in words. The solution, hints and chapter tag are ours. Spotted an error? Write tosupport@questionbuddy.in.