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Business StudiesCBSE Class 11 · Social Responsibilities of Business and Business Ethics

Social Responsibility of Business Class 11: Kinds, Interest Groups and CSR under the Companies Act, 2013

Updated 17 October 2026 · Fact-checked

Social responsibility of business is the obligation to take decisions and actions desirable in terms of the objectives and values of society. It has four kinds: economic, legal, ethical and discretionary (voluntary). A business owes duties to shareholders, workers, consumers and the government and community. Under section 135 of the Companies Act, 2013, qualifying companies must spend at least 2% of their average net profit of the preceding three years on CSR.

Economic is the base; legal, ethical and voluntary duties build above it, and Section 135 makes CSR spending of 2% of average profit compulsory.

Illustration drawn for QuestionBuddy.

Understand Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11)

Meaning. Social responsibility is the obligation of business to take decisions and perform actions that are desirable in terms of the objectives and values of society. It is wider than legal responsibility, because it includes voluntary actions for the welfare of society.

Case for social responsibility. Justification for existence and growth; long-term interest of the firm; avoidance of government regulation; maintenance of society; availability of resources with business; converting problems into opportunities; a better environment for business; and holding business responsible for problems it has caused.
Case against. Violation of the profit-maximisation objective; burden on consumers through higher prices; lack of social skills among managers; lack of broad public support.

Kinds of social responsibility.
1. Economic: to produce goods and services society wants and sell them at a profit; the basic responsibility.
2. Legal: to obey the laws of the land (taxes, labour laws, consumer protection, environment laws).
3. Ethical: to behave as society expects even when the law does not require it (honest labelling, respect for religious sentiments in advertising).
4. Discretionary: purely voluntary obligations such as charitable contributions, supporting education, health camps and disaster relief.

Responsibility towards interest groups.

GroupResponsibilities
Shareholders and ownersFair, regular return; safety of capital; accurate, regular information
WorkersMeaningful work; fair wages; safe conditions; welfare amenities; right to form unions
ConsumersRight quality and quantity at reasonable prices; no adulteration or misleading advertising; after-sales service; grievance handling; full information
Government and communityObey laws and pay taxes honestly; protect the environment; help weaker sections; contribute to community development

Investors (lenders) expect timely interest and repayment.

CSR under the Companies Act, 2013 (section 135). A company with a net worth of 500 crore or more, or turnover of 1,000 crore or more, or net profit of 5 crore or more in a year must spend at least 2% of its average net profit of the preceding three financial years on CSR activities (education, health, environment, rural development and others listed in the Act). For example, net profits of 42, 50 and 58 crore give an average of 50 crore and a minimum CSR spend of 1 crore.

Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11): key facts

Kinds of responsibility
  • economic produce and sell at a profit
  • legal obey the law
  • ethical behave as society expects
  • discretionary voluntary
Economic is the basic one.
Interest groups
  • shareholders
  • workers
  • consumers
  • government and community
Investors also expect timely repayment.
CSR trigger
  • net worth 500 crore or more
  • or turnover 1,000 crore or more
  • or net profit 5 crore or more
Any one condition.
CSR amount
average net profit of the preceding three years x 2 / 100 | average = sum of three years / 3
Minimum spend.

How to answer Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11) questions

To classify a responsibility, ask whether it is required by law, expected by society or chosen freely.

  1. 1If it is about producing and selling at a profit, it is economic.
  2. 2If a law requires it (tax, labour law, consumer law), it is legal.
  3. 3If society expects it though the law does not require it, it is ethical.
  4. 4If it is voluntary charity or community support, it is discretionary.
  5. 5For CSR first check one of the three thresholds, then average the three years' net profits and take 2%.

Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11) in real life

The idea, met in an everyday situation. Answer the question in your own words, then compare with the model answer. The one-line hook is what to remember.

A bakery and a flood

Suppose a bakery pays all its taxes, labels its ingredients honestly, and after a flood in the neighbouring town sends free bread to relief camps.

Classify the three actions.

Try it first, then show the solutionSolution
  1. Paying taxes is a legal responsibility.
  2. Honest labelling is ethical; free bread for relief is a voluntary, discretionary responsibility.

Answer: Legal, ethical and discretionary respectively.

Memory hook: Law requires, ethics expects, discretion chooses.

Tricks to remember Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11)

Short memory aids. Say each one aloud once, then use it on a question the same day.

  • ELED

    Economic, Legal, Ethical, Discretionary in rising order of freedom.

    Use it when: Kinds of responsibility.

  • Law requires, ethics expects, charity chooses

    Three levels beyond the basic economic duty.

    Use it when: Classifying actions.

  • Two per cent of three-year average

    CSR = 2% x average net profit of three years.

    Use it when: CSR numericals.

Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11): solved examples

Ordered from board level to HOTS. Try each one before you open the solution.

Example 1: Voluntary responsibility · 1 mark · MCQBoard level

A purely voluntary obligation such as a donation for disaster relief is
(a) an economic responsibility
(b) a legal responsibility
(c) an ethical responsibility
(d) a discretionary responsibility

Try it first, then show the solutionSolution
  1. Discretionary responsibilities are chosen freely, such as charity, education support and disaster relief.

Answer: (d) a discretionary responsibility

Example 2: Four kinds with examples · 3 marks · Short answerBoard level

Name the four kinds of social responsibility and give one example of each. (3 marks)

Try it first, then show the solutionSolution
  1. Economic: producing goods and services that society wants and selling them at a profit.
  2. Legal: obeying laws, for example paying taxes.
  3. Ethical: honest labelling; discretionary: donating to a health camp or disaster relief.

Answer: Economic, legal, ethical and discretionary, with examples as above.

Example 3: CSR amount · 4 marks · Short answerHarder board level

A company has net profits of 36 crore, 48 crore and 54 crore in the last three years. Find the minimum CSR spend. Another company has net worth 200 crore, turnover 600 crore and net profit 4 crore: is it bound by the CSR provision? (4 marks)

Try it first, then show the solutionSolution
  1. Average net profit = (36 + 48 + 54)/3 = 138/3 = 46 crore.
  2. Minimum CSR spend = 2% of 46 crore = 0.92 crore = 92 lakh.
  3. The second company meets none of the thresholds (500 crore net worth, 1,000 crore turnover, 5 crore net profit), so it is not bound by the provision.

Answer: 92 lakh; the second company is not bound

Example 4: Groups wronged · 5 marks · Case-basedHOTS / competency

Case: A firm delays the dividend of shareholders, keeps workers in unsafe conditions, sells adulterated food, and dumps waste in a river near a village. (5 marks)
(i) Name the group wronged in each case. (2)
(ii) State the responsibility breached towards each. (2)
(iii) Which kind of responsibility is breached by the adulterated food in addition to the ethical one? (1)

Try it first, then show the solutionSolution
  1. (i) Shareholders, workers, consumers and the government and community (the village).
  2. (ii) Shareholders: fair and regular return; workers: good and safe working conditions; consumers: no adulteration and right quality; community: protection of the environment.
  3. (iii) The legal responsibility, since consumer protection laws forbid adulteration.

Answer: (i) Shareholders, workers, consumers, community. (ii) Fair return, safe conditions, no adulteration, protect environment. (iii) Legal.

Example 5: Classify the actions · 4 marks · Short answerHarder board level

Classify each action as economic, legal, ethical or discretionary. (4 marks)
(a) A company pays its taxes on time.
(b) A firm funds free health camps in a village.
(c) A brand labels the contents of its packs honestly even where the law does not insist on every detail.
(d) A manufacturer produces goods that customers want and sells them at a profit.

Try it first, then show the solutionSolution
  1. (a) Legal.
  2. (b) Discretionary: purely voluntary.
  3. (c) Ethical: behaviour society expects even when the law does not require it.
  4. (d) Economic: the basic responsibility.

Answer: (a) Legal (b) Discretionary (c) Ethical (d) Economic

Where students lose marks in Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11)

The slips examiners see most often, and what to write instead.

  • Mistake: Treating CSR as a one-year profit percentage

    Using current profit instead of the three-year average.

    Wrong working

    2% of the latest year's profit 54 crore

    Right working

    2% of the average of three years 46 crore = 0.92 crore

    Do this: Average first.

    Usually costs: 1 to 2 marks

  • Mistake: Mixing ethical and discretionary

    Both go beyond law.

    Wrong working

    Charity is an ethical responsibility

    Right working

    Charity is discretionary; ethical is behaviour society expects

    Do this: Ethical is expected; discretionary is chosen.

    Usually costs: 1 mark

  • Mistake: Requiring all three CSR conditions

    Reading "or" as "and".

    Wrong working

    A company needs net worth 500 crore and turnover 1,000 crore and net profit 5 crore

    Right working

    Any one of the three conditions is enough

    Do this: Use or.

    Usually costs: 1 mark

Exam tips

  • Give one example of each kind of social responsibility.
  • Present responsibilities to interest groups as a table.
  • State section 135 of the Companies Act, 2013 and the 2% rule for CSR.
  • Mention both the case for and the case against if asked about the argument.

Practice questions on Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11)

Write each answer on paper first. Open the hint only if you are stuck, and the answer only when you have finished.

  1. Q1 · 1 mark · MCQBoard level

    Under the Companies Act, 2013 a qualifying company must spend on CSR at least
    (a) 1% of its average net profit of three years
    (b) 2% of its average net profit of three years
    (c) 5% of the current year's turnover
    (d) 2% of its net worth

    Hint

    Preceding three financial years.

    Answer

    (b) 2% of its average net profit of three years

  2. Q2 · 1 mark · Assertion-reasonHarder board level

    Assertion (A): Social responsibility is wider than legal responsibility.
    Reason (R): Social responsibility includes voluntary actions for the welfare of society.
    (a) Both A and R are true, and R is the correct explanation of A.
    (b) Both A and R are true, but R is not the correct explanation of A.
    (c) A is true, but R is false.
    (d) A is false, but R is true.

    Hint

    Beyond the law.

    Answer

    (a) Both A and R are true, and R is the correct explanation of A.

  3. Q3 · 4 marks · Short answerHarder board level

    State any two arguments for and any two arguments against social responsibility of business. (4 marks)

    Hint

    Use the two lists.

    Answer

    For: it justifies the existence and growth of business, and it serves the long-term interest of the firm through goodwill. Against: it violates the profit maximisation objective, and it may burden consumers through higher prices.

  4. Q4 · 4 marks · Short answerHarder board level

    A company has net profits of 30 crore, 60 crore and 90 crore in the last three years and spent 80 lakh on CSR this year. Find the minimum CSR requirement and the shortfall. State the conditions that make a company liable. (4 marks)

    Hint

    1 crore = 100 lakh.

    Answer

    Average net profit = (30 + 60 + 90)/3 = 60 crore. Minimum CSR = 2% of 60 crore = 1.2 crore = 120 lakh. Shortfall = 120 - 80 = 40 lakh. A company is liable if its net worth is 500 crore or more, or its turnover is 1,000 crore or more, or its net profit is 5 crore or more in a year.

  5. Q5 · 5 marks · Case-basedHOTS / competency

    Case: Hari Foods has a net profit of 12 crore a year. It sells good-quality snacks, pays all taxes, pays workers fair wages, gives employees a welfare canteen, and funds school scholarships in the village near its plant. A critic says social programmes reduce profits. (5 marks)
    (i) Classify the scholarship and the taxes. (2)
    (ii) Name the group served by the canteen and the responsibility. (1)
    (iii) Give one reply to the critic. (2)

    Hint

    Think of long-term interest.

    Answer

    (i) The scholarships are a discretionary responsibility; paying taxes is a legal responsibility. (ii) Workers; welfare amenities and good working conditions. (iii) Social responsibility serves the long-term interest of the firm by building a good public image and goodwill with customers and workers, and a healthy educated society gives a better workforce and market.

Test your recall

Answer in your head or on paper first, then open the card. Pulling an answer out of memory makes it stick far better than re-reading.

  1. 1.Name the four kinds of social responsibility.Show answer

    Economic, legal, ethical and discretionary.

  2. 2.What is the basic responsibility of business?Show answer

    The economic responsibility: produce goods and services and sell them at a profit.

  3. 3.Which section covers CSR in the Companies Act, 2013?Show answer

    Section 135.

  4. 4.What is the CSR rate?Show answer

    At least 2% of the average net profit of the preceding three financial years.

  5. 5.Which responsibility is voluntary?Show answer

    Discretionary.

Kinds of Social Responsibility, Responsibility to Interest Groups and CSR (CBSE 11): frequently asked questions

Is CSR compulsory for every company?

No; only for companies meeting a net worth, turnover or net profit threshold.

Is legal responsibility enough?

No; social responsibility goes beyond law to include ethical and voluntary actions.

What do lenders expect from a responsible business?

Timely payment of interest and repayment of the loan.